Troubleshooting PayPal payment errors

Last Updated: Jan 20, 2022

If you receive an error message from PayPal when trying to pay with us, you’ll need to contact PayPal directly. Unfortunately, they do not share the specific reasons for rejecting charges with us, so we will not be able to tell you why an order is being blocked on their end. Once they clear the problem, please retry the order.

Note: We can only accept payment from PayPal if your default currency is USD, see Accepted methods of payment and currencies for more information.

Request a callback from our Support Team

Please select a 2 hour preferred callback timeframe from the drop-down and we will do our best to get back to you then. We are also available for live chat at name.com/chat

First Name *

Last Name

Name.com Username *

If you do not have a username, please fill with N/A.

Phone Number *

Preferred callback time *

We will try our best to reach you within your chosen time window, or as soon as possible.

Account Email Address *

Subject *

How can we help you? *

Please enter the specific details of your request. Please provide as much information as possible so we can help you quickly.

Domain name

Attachments

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

By clicking this box, I accept the Name.com Privacy Policy.*