Name.com customer login support ticket

Account Recovery Request

Per ICANN policy, it is the account owner’s responsibility to keep their information updated. If the email and phone number are not updated, we will need to verify the current account owner’s information before we can restore account access.

Please submit the following information for review.

Name.com Username

Account Owner's First Name *

Account Owner's Last Name *

Email address currently on the account *

Phone number currently on the account *

New Email address you would like on the account *

We will use this email address for verification and correspondence

Describe why the account owner does not have access to the email address and phone number currently on the account

Identity Verification Documents

Attach a scan/copy of the account owner’s passport or legal ID *

Attach a “Proof of life” picture with you holding up your passport or legal ID *

Illustraton of person holding id next to head

Attach a notarized letter confirming your identity to expedite our review process

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

We apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. To learn more about our policy regarding contact information, please revisit our registration policy.

By clicking this box, I accept the Name.com Privacy Policy.*