Fraudulent orders

Last Updated: Jan 20, 2022

If you see a charge on your credit or debit card from Name.com that you don’t recognize, please contact our support team right away with your domain name, account username, the exact amount of the order, and the date it was placed. If you do not have a Name.com account, please send us the following information:

The first 6 digits on your credit card  
The last 4 digits on your credit card  
The Name on the Card
The date of the transaction
The exact amount of the transaction

Please email this information in a support ticket. Once we find the fraudulent order, we'll contact you to help you resolve this issue.

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Please select a 2 hour preferred callback timeframe from the drop-down and we will do our best to get back to you then. We are also available for live chat at name.com/chat

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