Payment Failure - India Recurring Online Transactions Mandate

Last Updated: Jul 14, 2022

As of October 1, 2021, The Reserve Bank of India released a mandate that restricts the use of saved payment methods on e-commerce sites. You have 2 options that will allow you to make successful purchases on Name.com.

Use a new payment method that is not saved as a payment profile on Name.com.
Delete your current payment profile and then complete the order as a one-time payment. Manage your payment profiles here: https://www.name.com/pt-br/account/paymentprofile.

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